Panols is designed to organize and split panoramic photos primarily on your device. This policy explains what information Panols processes, what leaves your device, why it is used, and the choices available to you.
Photos and location
Panols accesses the photos you choose to make available through Apple's Photos permission. Photo and video content, filenames, library identifiers, albums, captions, faces, and embedded photo location metadata are processed on your device and are not uploaded to Panols, PostHog, or RevenueCat.
If you grant location permission, Panols uses your current location on your device to help position the Globe. Panols does not send precise or coarse location to its analytics or purchase processors.
Product analytics and diagnostics
Analytics is enabled by default and can be disabled at any time in Panols Settings. When enabled, Panols sends allowlisted interaction events, app and device-family metadata, and bounded crash or performance diagnostics to PostHog. Panols uses a random installation identifier; it does not send your name, email address, Apple ID, advertising identifier, photo content, photo metadata, exact coordinates, or free-form text with analytics events.
Panols disables automatic screen capture, element capture, session replay, and geolocation enrichment. Analytics is used to understand feature reliability, improve the app, and diagnose crashes and performance problems. The current PostHog project retains events for up to 84 months. Disabling Analytics stops future PostHog collection from the app; it does not automatically delete data already collected. You may request deletion using the contact below.
Apple may provide aggregate App Analytics and MetricKit diagnostics under Apple's privacy terms and the choices configured on your device.
Purchases
Purchases are processed by Apple and RevenueCat. Panols and RevenueCat receive purchase, receipt, subscription, restore, and entitlement information needed to provide Panols+ and understand purchase reliability. RevenueCat also receives the same random installation identifier and bounded app, device, distribution, and entitlement-state attributes. Panols does not receive your payment-card details.
Purchase information is kept for the service relationship and as needed for fraud prevention, accounting, legal obligations, and restoring access. A RevenueCat customer profile can be deleted at the controller's request, but deletion does not cancel a subscription managed by Apple.
Support requests
When you send feedback, Panols processes the email address and message you provide so the team can respond and improve the app. Panols opens the native Mail composer or your selected email app with the support address and subject prefilled. Panols does not transmit the message through its own network stack.
Resolved support messages are deleted within 90 days unless a longer period is legally required. Support messages are not used for advertising or added to product analytics.
Tracking, advertising, and sale of data
Panols does not use collected data to track you across apps or websites, does not use IDFA, does not show third-party advertising, and does not sell personal information.
Service providers
Panols uses:
- Apple for Photos, location frameworks, purchases, App Analytics, and diagnostics;
- PostHog for product analytics and Settings-controlled diagnostics;
- RevenueCat for purchase and entitlement management; and
- your and Panols' configured mail providers to deliver support requests.
These providers process information to provide their services and under their own terms, privacy notices, and applicable data-processing agreements.
Your choices and requests
You can change Photos and location permissions in iOS Settings, turn Analytics off in Panols Settings, manage subscriptions in your Apple Account, and request access to or deletion of information controlled by Panols. Because Panols does not require an account and uses a random installation identifier, Panols will explain any verification information needed to locate a processor record.
Contact hello@panols.co for privacy or deletion requests.
Children, security, and international processing
Panols is not directed to children under 13. Panols uses reasonable technical and organizational safeguards, but no transmission or storage system is completely secure. Providers may process information in the United States or other countries where they operate, subject to applicable safeguards.
Changes
Panols may update this policy when the app or its processors change. Material changes will be reflected by a new “Last updated” date and, where required, an in-app or other appropriate notice.
Contact
Questions about this policy may be sent to hello@panols.co.
